Support
Get the help you need, when you need it.
Our support team ensures PencilPay operates effectively for your business.
How can we help you today?
Three ways to get unstuck.
Troubleshoot independently through the knowledge base with step-by-step guides, or schedule a video consultation with our team.
Common FAQs
Answers before you ask.
Why should I change to online credit applications?
Automating applications accelerates customer onboarding and processing. Storing billing methods increases on-time payments, reducing debtor days and total outstanding amounts and improving cash flow.
What support does PencilPay offer?
Setup and ongoing support via Zoom, email and live chat, from a 24/7 Australian team.
How long does it take to set up?
Most customers are live within days. Integration and onboarding are included free.
