Customer stories

Smarter payments, stronger business.

Wholesalers and suppliers across food, beverage, packaging, apparel, lighting and equipment use PencilPay to onboard trade customers, collect on terms automatically and reconcile without spreadsheets. These are their results.

Our customer stories

Results from the trade desk.

Every story below names the business, the problem, what was implemented and the measured outcome.

Construction supplies→

APTC Australia

Waterproofing and trade supplier · Australia

A trade supplier replaced manual EFTPOS card processing and card details stored in MYOB with PencilPay credit applications and automatic card collection.

57%Fewer debtor days
Coffee roasters→

The Bean Cartel

Specialty coffee roaster · Melbourne, Victoria

A Melbourne coffee roaster used PencilPay digital supply agreements and automatic collection 7 days after invoice to stop customers drifting out of their weekly billing cycle, recover invoices more than 10 weeks overdue and cut admin for sales staff and owners..

7 daysAuto-billed after invoice
Food suppliers→

Scicluna’s

Fresh produce wholesaler, est. 1963 · Australia

A fresh produce wholesaler with about 80% of customers on 7 to 30-day EOM terms connected PencilPay to MYOB Acumatica to onboard venues, contract every account and collect each weekly invoice automatically.

50%Lower overdue receivables
Construction supplies→

Alti Lighting

Custom lighting supplier · Western Australia

A Western Australian custom lighting supplier with sales cycles of up to two years replaced ad hoc deposit collection with PencilPay payment requests from the quote, automatically synced to DEAR (Cin7) and Xero.

Quote stageDeposits collected
Alcohol distribution→

Cloud Cuckoo Cocktails

Pre-batched cocktails and spirits · Melbourne, Victoria

A Melbourne beverage supplier to bars, bottle shops, events and festivals put every new account through a PencilPay credit application with 14-day terms and automatic collection on the due date.

14 daysDown from 30 to 40
Food suppliers→

P10 Foods

Wholesale food distributor · Southeastern United States

A US wholesale distributor serving retail chains, independent markets and specialty stores automated customer onboarding through its Cin7 integration and collected invoices automatically.

30%Less 45+ day debt
Packaging suppliers→

Byars Packaging

Hospitality and retail packaging · Geelong, Victoria

A Geelong packaging supplier to restaurants, cafes and retailers stopped taking card numbers over the phone.

Xero + Cin7Connected
Alcohol distribution→

One Drop Brewing Co.

Independent craft brewery · Botany, New South Wales

A Botany craft brewery spent hours each week chasing bottle shops, restaurants and pubs on 21-day terms.

21 daysCollected automatically
Clothing brands→

Ashtabula

Licensed sports apparel · Brisbane, Queensland

A Brisbane supplier of officially licensed NRL, AFL, Cricket Australia, Wallabies, All Blacks and PBR merchandise moved retailer onboarding from print-sign-scan PDFs to PencilPay.

UpfrontMore prepaid orders
Coffee equipment→

Xtracted Espresso Solutions

Coffee equipment, parts and service · Queensland, New South Wales and Victoria

A national coffee equipment supplier replaced paper credit applications and card details on paper with PencilPay through its Cin7 integration.

< 1 dayTo go live per entity
Testimonial videos

Hear it from the trade desk.

Owners and finance teams on what changed when their trade accounts moved to PencilPay.

Cloud Cuckoo Cocktails success story with PencilPay
Cloud Cuckoo CocktailsRead the story
Ashtabula wholesale onboarding and payments with PencilPay
AshtabulaRead the story
Xtracted automated payments and onboarding with PencilPay
Xtracted Espresso SolutionsRead the story
Why it matters

Wholesalers who stopped chasing.

“Our average outstanding over 45 days has gone down by 35% in four months. We’re seeing the cash in the bank sooner.”
NC
Nick CarseOwner, P10 Foods
FAQ

Frequently asked questions

Everything wholesalers ask before switching on PencilPay.

Who utilises PencilPay within your business?

Typically the finance and accounts team own PencilPay day to day, while sales use it to onboard new customers and operations rely on its payment confirmations before dispatch.

What has onboarding got to do with cash flow?

Storing a payment authority during the credit application means every invoice can be collected automatically on its due date, so on-time payment is decided at onboarding, not at collections.

Why should I change to online credit applications?

Automating applications accelerates customer onboarding and processing. Storing billing methods increases on-time payments, reducing debtor days and total outstanding amounts and improving cash flow.

How long does it take to get Pencil set up?

Most customers are live within days. Integration and onboarding are included free with every plan.

Do you provide set up and ongoing support?

Yes. Setup and ongoing support via Zoom, email and live chat is included, with a 24/7 Australian team.

What is the best way to get started?

Book a live demo. We will walk through your current workflow and show where PencilPay fits.

Ready to automate your trade desk?

Take control of your wholesale accounts.